Intercom

Connect Intercom to Airfold to unify your customer messaging and support data.

5 Reasons to Use This Integration

1. 360-Degree Customer Communication Insights

Combine Intercom's messaging and support data with other tools like Salesforce, HubSpot, and Gong for a complete picture of your customer interactions across all touchpoints.

2. AI-Enhanced Conversation Analytics

Leverage Airfold's AI capabilities to analyze Intercom conversation data, uncovering trends and insights to optimize your customer engagement and support strategies.

3. Custom Engagement Performance Dashboards

Create tailored dashboards that blend Intercom data with other sources, giving you unique insights into messaging effectiveness, support efficiency, and their impact on customer satisfaction and revenue.

4. Automated Customer Lifecycle Reporting

Save time by automating the process of gathering and analyzing data from Intercom, integrating it seamlessly with other revenue data sources for comprehensive customer lifecycle reports.

5. Data-Driven Personalization Strategies

Use combined insights from Intercom and other platforms to identify effective communication patterns and personalization opportunities, enabling more targeted and effective customer interactions.

What's Included In The Integration?

Intercom data objects:

Conversations
Contacts
Companies
Tags
Teams
Articles
Custom Attributes

Intercom activities:

Conversation started/closed
Message sent/received
Contact created/updated
Tag applied/removed
Article viewed/rated
Bot interaction

Airfold actions:

Retrieve Intercom data
Create/update Intercom contacts and conversations
Generate custom reports
Create AI-powered insights
Track key metrics (e.g., response time, conversation volume, CSAT)
Trigger actions in Intercom based on Airfold insights

How to Set It Up

Log in to your Airfold account and navigate to the Integrations page.
Find and select the Intercom integration.
Click "Connect" and you'll be prompted to authenticate with your Intercom account:
- You may need to log in to your Intercom account if not already authenticated
- Grant the necessary permissions for Airfold to access your Intercom data
Once authenticated, choose which Intercom data objects you want to sync with Airfold.
Set up the sync frequency (real-time, hourly, daily, etc.).
Configure any custom attributes or mappings between Intercom and other data sources in Airfold.
Set up any specific automations or workflows you want to create between Intercom and Airfold.
Optionally, configure advanced settings such as conversation routing rules or custom metrics calculations.
Save your settings and start using Intercom data in your Airfold dashboards and reports.

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