Dialpad
Connect Dialpad to Airfold to unify your customer conversations in Airfold.
5 Reasons to Use This Integration
1. 360-Degree Communication Insights
Combine Dialpad's voice, video, and messaging data with other tools like Salesforce, HubSpot, and Gong for a complete picture of your customer communications across all channels.
2. AI-Enhanced Conversation Analytics
Leverage Airfold's AI capabilities alongside Dialpad's Voice Intelligence to analyze call transcripts and customer interactions, uncovering deeper insights and trends.
3. Custom Communication Dashboards
Create tailored dashboards that blend Dialpad data with other sources, giving you unique insights into call volumes, durations, sentiment, and their impact on revenue metrics.
4. Automated Performance Reporting
Save time by automating the process of gathering and analyzing data from Dialpad, integrating it seamlessly with other revenue data sources for comprehensive team performance reports.
5. Data-Driven Training and Coaching
Use combined insights from Dialpad and other platforms to identify best practices in customer communications, enabling more effective training and coaching programs across sales and support teams.
What's Included In The Integration?
Dialpad data objects:
- Calls (voice and video)
- Messages
- Voicemails
- Call Recordings
- Transcripts
- Users
- Teams
- Contact Center Data
Dialpad activities:
- Call initiated/completed
- Message sent/received
- Voicemail left/accessed
- Meeting started/ended
- Transcript generated
Airfold actions:
- Retrieve Dialpad data
- Generate custom reports
- Create AI-powered insights
- Analyze call transcripts
- Track key metrics (e.g., call volume, duration, sentiment)
How to Set It Up
- Log in to your Airfold account and navigate to the Integrations page.
- Find and select the Dialpad integration.
- Click "Connect" and you'll be prompted to authorize Airfold's access to your Dialpad account:
- You may need to log in to your Dialpad account if not already authenticated
- Grant the necessary permissions for Airfold to access your Dialpad data
- Once authorized, choose which Dialpad data objects you want to sync with Airfold.
- Set up the sync frequency (real-time, hourly, daily, etc.).
- Configure any custom fields or mappings between Dialpad and other data sources in Airfold.
- Set up any specific automations or workflows you want to create between Dialpad and Airfold.
- Optionally, configure advanced settings such as data retention policies or specific event triggers.
- Save your settings and start using Dialpad data in your Airfold dashboards and reports.
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